Our quality commitments
The Aigues-Mortes Tourist Office is committed to the national Excellence Destination initiative.
This initiative aims to improve the quality of welcome, visitor satisfaction, the professionalisation of practices, and commitments towards more responsible tourism. It fully aligns with our commitment to offering you a high-quality, human and sustainable tourism experience, in line with the values and identity of the Aigues-Mortes destination.
Our commitments to your welcome
Because your satisfaction is at the heart of our priorities, the Aigues-Mortes Tourist Office does everything possible to offer you a high-quality welcome. To achieve this, we are committed to :
► Welcoming you with availability, courtesy, and attentive listening.
► Providing you with reliable, up-to-date, and personalised information.
► Welcoming you in accessible, well-maintained, and comfortable reception areas.
► Adapting our services to different audiences and international visitors.
► Making information easy to access through clear signage and appropriate tools.
► Responding to your requests as quickly as possible.
► Regularly measuring your satisfaction and taking your feedback into account.
► Continuously improving the quality of our services to better meet your expectations.
A continuous improvement approach
We regularly evaluate our actions, analyse feedback from our visitors and partners, and implement corrective actions when necessary, in order to ensure ongoing progress.
This approach allows us to adapt our practices, innovate, and maintain a high level of quality in service of you, our visitors.
Our corporate social responsibility approach
The Aigues-Mortes Tourist Office is part of an active dynamic of sustainable transition and corporate social responsibility, in line with current challenges in responsible tourism and the expectations of its stakeholders.
This commitment is reflected in the implementation of concrete daily actions, as well as structured strategic directions in the medium and long term. Our approach is based on continuous improvement, listening, and collaboration with local stakeholders.
The CSR policy of the Tourist Office aims to combine performance, service quality, and respect for the territory.
It integrates the principles of sustainable development across all its activities, notably through improved accessibility and inclusion, the promotion of local heritage, and support for a responsible tourism economy.
Our CSR Policy pdf
All of these commitments reflect the Aigues-Mortes Tourist Office’s commitment to actively contributing to more responsible tourism, in service of the territory and its residents, with a sustainable outlook for future generations.
Your satisfaction, our priority
Your satisfaction is essential in helping us improve. Please feel free to share your experience in Aigues-Mortes :
► Satisfaction survey – following an email exchange
► Satisfaction survey – after visiting our website
► Satisfaction survey – after your visit to the Tourist Office reception
You can also contact us by email at info@ot-aiguesmortes.com or by phone at +33 4 66 53 73 00.
Thank you for your trust and for contributing to the improvement of our services.
Office de tourisme
Aigues-Mortes
Place Saint Louis - BP 23
30220 AIGUES-MORTES
